Administrative Code of 1987
Section 13. Public Information and Assistance Office. - The Public Information and Assistance Office shall have the following functions:
(1) Provide policy direction and guidance to the operating Bureaus and Offices of the Department for the proper dissemination of appropriate information or Department- wide programs, operations and activities;
(2) Provide the operating Bureaus and Offices with the general framework for rendering direct assistance to the general public;
(3) Receive complaints and grievances from the general public; prepare referrals to concerned Bureaus and Offices and monitor responses or actions taken; and
(4) Perform such other appropriate functions as may be assigned by the Secretary or Undersecretary for Policy Development and Management Service.